Please refer to the packaging instructions when shipping your Smartphone, Tablet or iPod to our repair facility. This will ensure that your device is delivered safely and in a timely manner.
For the Smartphone and iPod models, the box size can be about the same. We recommend a box with the following dimensions: 8″L X 5″W X 3″H. These dimensions ensure that the box has enough padding on all side. USPS Priority Small Flat Rate Box is a perfect shipping box for these devices.
For the Tablets, the box size needs to be significantly larger. We recommend a box with the following dimensions: 10″L X 8″W X 3″H. These dimensions should secure the Tablet and keep it safe during transit. A medium size USPS Priority Flat Rate Box is also a good choice for this type of shipment.
Please do NOT use envelopes when shipping your device to our repair facility. These envelopes do not provide enough cushion to secure your device or keep it from incurring further damage.
Please do NOT use newspaper or packaging “peanuts” to secure your gadgets in the box. These packaging materials will not be enough to secure your device properly. Please use packaging foam or ideally bubble wrap, which is also available at the Post Office.
Tracking the Package
Please make sure that your shipment comes with a tracking number. This ensures that we know where the package is at all times and gives us a better idea on when to expect it in for a repair. If you have any issues tracking your package, please contact us and we will be glad to help.